explain ways to manage challenging situationsruth putnam the crucible
Describe common signs and indicators of stress in self and others, 8.3.Explain the importance of ensuring that others are aware of their own whereabouts, 8.2.Use measures to protect your own security and the security of others in the work setting, 8.1. Difference, disability and rights in the lives of people with learning disabilities who have high support needs, Infusing multiculturalism into human service education using sociodrama, Specialist Communication Skills for Social Workers: Focusing on Service Users' Needs, You have to cover up the words of the doctor: The mediation of trust in interpreted consultations in primary care, Findings from the public consultation on the draft interim standards for new directions, services and supports for adults with disabilities, Exploring family carer involvement in forensic mental health services, Exploring family carer involvement in forensic mental health services (discussion and summary report; final report). For example, if they start to undress in public, are they hot or uncomfortable? Make My Strategic Marketing Assignment Online, NVQ Level 3 Diploma in Health And Social Care, Unit 9 Promote Effective Handling of Information in Care Settings, 3.2. 1.3 Explain ways to manage challenging situations (Level 3 Diploma in Adult Care, Promote communication in care settings) 3.5 Explain how to use communication skills to manage complex, sensitive, abusive or challenging situations and behaviours ( Level 3 Diploma in Adult Care , Promote communication in care settings ) As my mums vascular dementia progressed, I noticed that she became more self-absorbed and less concerned with how I was feeling or whether I was ill or had a bad day. Find out about. Therefore, wherever there is overlap, a link to the corresponding answer in the level 2 unit is provided. Follow our examples and techniques to make difficult communication easier and less stressful. Demonstrate measures that prevent fires from starting. Keep a calm voice and move calmly and slowly you may have to give the person time and space to calm down for b. privacy Breathe slowly. A multidisciplinary team, including nurses, has created a ground-breaking treatment service model that is improving care for patients with spinal muscular atrophy. This may be because an individual has disclosed to you that they have been abused or because failure to pass on information could lead to an individual being harmed. You can find out all about becoming a Good Oaks Home Care franchisee and how to start a non-medical home health care business here. See Identify sources of information, support and services to enable more effective communication. Sometimes its useful to ask yourself, If I were the other person, what would I want or need? Communication is a two-way street: Youll often get a better response if youre receptive to the other persons needs. Adapt your approach depending on the situation. It is not easy but avoid making assumptions. Certain behaviours can be very distressing or upsetting to witness, and equally these behaviours will be upsetting to the person you are caring for. 7 Key Tips for Dealing with Difficult Situations What can challenging behaviour look like? Table 1 Most common real-life scenarios where an interaction with a patient can be challenging The patient presents a long list of symptoms The patient feels they are not being listened to There is no diagnosis despite thorough work-ups Drug dose decrease Delivering bad news Noncompliance Open in a separate window Please help me to prioritise the pages that I work on by using the comments box at the bottom of each page to let me know the information you need. An individual may require an advocate to: Many individuals use family members or friends to advocate for them but this is not possible for everybody. An individual may be verbal but not be able to hear what you saying due to a hearing impairment. The final article in our six-part series on communication skills looks at how to approach people who are aggressive, angry, abusive, hostile or confrontational. It discusses various communications techniques and approaches that can help when managing challenging situations. This cookie is used by Google to make advertising more engaging to users and are stored under doubleclick.net. Resilience is the process and outcome of successfully adapting to difficult or challenging life experiences, especially through mental, emotional, and behavioral flexibility and adjustment to external and internal demands. You should also ensure that the conflict resolution process is performed away from the work environment so that privacy and confidentiality are respected and professionalism is maintained. Accept that things have changed If an individual says they will only disclose something to you if you promise not to tell anybody else, you should tell them that you cannot make this promise before knowing what it is because you may be bound by a legal, professional or moral duty to report what they tell you. Physically violent behaviour to you or themselves Six ways to manage challenging behaviour Dec 4, 2018 | Advice, Behaviour, Blog | 0 comments Don't let mood swings or what might seem like unusual or inappropriate behaviour leave you feeling exasperated - here's some useful tips on coping with challenging behaviour. This cookie is used to measure the number and behavior of the visitors to the website anonymously. Have the Right Attitude. Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. Change your own behaviour When you are dealing with a 'difficult' person remember that each of us has the potential to be perceived as 'difficult' by someone elseReflect on this point and think about the implications of that. this should be significantly more significant inside the longer term, i assume. Accept that behaviour which may seem strange for you may be perfectly normal to the person with dementia. Instead, communicate clearly how you are feeling, for example I understand you are upset, however I feel worried when you do X. Other options could be I would like to help you; how can I best do this? How can I help you right now? It would really help me if you could do X please.. Refusing to help in the care process 2023 Students Assignment Help UK. When it comes to behavioral interview questions like asking you to describe a difficult situation and how you handled it, you need a strategy to prepare a good answer. This cookie is used to track how many times users see a particular advert which helps in measuring the success of the campaign and calculate the revenue generated by the campaign. Here are some of the most common challenges managers face and how to overcome them: Decreased performance levels Being understaffed Lack of communication Poor teamwork Pressure to perform Absence of structure Time management Inadequate support Skepticism Difficult employees Transition from coworker to manager Weak workplace culture 1. Qualification: Level 3 Diploma in Adult Care. Summarise the main points of legal requirements and codes of practice for handling information in care settings, 1.1. 1.3 Explain ways to manage challenging situations; 2 Be able to meet the communication and language needs, wishes and preferences of individuals. Once you understand that, its easier to manage. custom compare & contrast essay For example, is it personal or work-related? Support others to understand and contribute to records, 3.1. Maintaining a calm outward composure, a non-threatening posture and using a soft but assertive tone of voice can help diffuse difficult situations. Restricted to subscribers only - Discover nursing since 1905 and see how the profession has changed over the years, Already have an account, document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_3" ).setAttribute( "value", ( new Date() ).getTime() ); Challenging behaviour in the care setting can be very upsetting for all involved. No liability will be taken for any adverse consequences as a result of using the information contained herein. For example, they might feel anxious or bored, or be in pain. In addition, an individuals family may have strong feelings of worry or guilt. 1.7 Discuss sources of support to deal with issues which are outside of own expertise and authority. How to manage challenging behaviour in a care setting - Good Oaks Franchise You dont believe it will always be easy. Social services may appoint an independent advocate or an individual can appoint one by themselves. Accept that there may be situations where you have to be very direct but make these the exception rather than the norm. Sorry, preview is currently unavailable. Challenging situations can include individuals being in a heightened state of emotion or feeding back constructive criticism, You should remain calm during these situations and use unthreatening body language and tone of voice, You should exercise compassion and empathy and be non-judgmental, You should be objective and factual and avoid personal attacks. Since 2006 Ive worked with in excess of 8,000 accountants and professionals in workshops, seminars and one to one helping them land their next jobs and become better leaders, presenters and business partners. Here are a few other tips for managing challenging communication situations: Understand that you dont always have to see eye-to-eye with the other person. While you don't know what is going to happen in the future, you can always plan ahead. extremely helpful. They may be angry and, in some cases, unreasonable, seemingly for no reason. They may not understand why youre unhappy, but they will sense your mood. Here are a few other tips for managing challenging communication situations: Make sure that you're clear about what you want to say, and take the time to listen carefully to the other person. Give the individual plenty of time to process what you are saying. 3.2 Analyse communication techniques used in mentoring relationships. What to do if you experience challenging behaviour as a carer? Managing your stress well can help you feel better physically and psychologically and impact your ability to perform your best. 1.3. But if their behaviour puts them or someone else at risk, you'll need to intervene as calmly as possible. Challenging situations can include individuals being in a heightened state of emotion or feeding back constructive criticism You should remain calm during these situations and use unthreatening body language and tone of voice You should exercise compassion and empathy and be non-judgmental Identify skills and approaches needed for resolving conflicts Doing so can continue the cycle. In cases where the reason for the situation occurring is unclear, you should seek to find out the possible antecedents. Treat the person with respect and dignity at all times they may be unable in that moment to stop what they are doing for example if they are overwhelmed. Maintain records that are up-to-date, complete, accurate and legible, 2.2. Challenging situations should be recorded and you should report them to your manager.
